If there is zero to minimal wear and tear and/or the item is missing some original packaging or paperwork, it may be listed as 'like new.'Īnd the ratings only go downhill from there as damage and cosmetic wear is assessed the lowest condition rating is 'used-acceptable,' which means that the item works it just has tons of cosmetic wear and maybe missing things like original power cables, manuals, or packaging. Items with zero wear and tear (like a laptop someone didn't like because it was silver rather than dark gray) may get labeled 'open box' if it includes all original packaging and paperwork. Sometimes, customers return things for arbitrary reasons, like color preferences. Most of the time, a customer returns something right away, either because they received the wrong item, it doesn't fit correctly, or it just doesn't suit their needs as they thought. When a customer returns something to Amazon, it goes through an inspection process to determine what kind of condition the item is in. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader.

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